How to add your email to a desktop client

One question we get asked a lot is: “How do I add my new email to my computer?” If you have your email setup with us on our server, it is very useful to be able to use an email client to read and respond to your emails without having to open up your browser.

First of all, by far the easiest way to setup your email on an email client is to use an automatic setup script (this only works for Apple mail, Windows Live mail, and Outlook). Go to, type in your email and password, and you will see automatic scripts. Select the one based on desired email client, and run it. That is all there is to it.

However, if your email client isn’t supported, you will need to configure it manually. Here is how you will add your email on most desktop clients:

  1. First of all, we set you up with a temporary password that you should change before continuing. You can do this by logging into your email online (go to, and enter your email address and password), clicking your email at the top and clicking on “Passwords and Security”.
  2. Choose an email client. The most common choices are Apple Mail, Outlook, or Mozilla Thunderbird.
  3. Once you open your client of choice, click “Open Account”. You can typically find this button in the menu or by pressing a + button somewhere near the top of the window.
  4. If the client offers to make you a new email, select skip/use my existing email.
  5. You will then be asked for your name, email address and password.
  6. You will be asked whether you want to manually configure connection settings, or set it up automatically. You will choose manual.
  7. Under Manual Config, enter these settings:
    • Incoming Server:
    • Outgoing Server:
    • Username: your full email address
    • Password: your email password
    • Incoming Port: IMAP 993 (non-SSL: IMAP 143)
    • Outgoing Port: 465 (non-SSL: 587)
    • SMTP Authentication Required
    • Secure Authentication or SPA needs to be turned off

Once these steps are completed, click Connect, and it should work! Your email should be hooked up, and the client will begin downloading your emails. (Note: This guide is only for IMAP accounts, as that is the only type we create. If you have an existing POP account, you will need to change the incoming port to POP 110 for non-SSL, and POP 995 for SSL.)

Congratulations! You setup your email account on your computer!

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